About Neil
As a Client Advisor almost 2 years at McDonough Hyundai, I focus on streamlining the vehicle purchasing process and ensuring customers find the right fit for their needs. I bring extensive product knowledge to every interaction, helping clients navigate financing options and vehicle features with clarity. My priority is to provide a straightforward, efficient, and transparent experience from the initial inquiry through the final delivery.
Customer rating
4.7 / 5 based on 25 ratings (21 written reviews)
Recent reviews
You asked how my experience went purchasing the Ram 2500 Laramie 6.7L Cummins crew cab, and I want to give you a clear, direct, and courteous account of it. The truck itself is exactly what I wanted. But the buying process at McDonough Hyundai was disappointing, and I want to outline why. First, the initial asking price was $58,888, plus tax, fees, and an $899 doc fee. I felt that the doc fee was extremely high, and I tried to get it removed. I was repeatedly told there was “no room,” and the tone made it clear the team was unhappy that I didn't finance through the dealership. While this was happening, I received an update showing the truck’s advertised price had dropped to $57,888. When I asked about honoring that price, I was told the lower price only applied if I financed through you at 5.99%. I already had financing secured at 4.59%, so that condition made no sense to me. My wife was getting impatient and wanted to complete the purchase, and she wasn’t willing to walk away, so I moved forward despite the frustration. (We drove 3 and a half hours to look at the truck.) There were also issues with the truck's delivery. I was told the tank would be full, but it was only three-quarters full. And when the truck was brought out after being “detailed,” it was still covered in pitch from the tree it had been sitting under. I had to send it back to be cleaned again. The second attempt was better, but still not a true full detail. I only left because it was late in the afternoon, and I had a 3.5‑hour drive home. Overall, I left feeling very disappointed with how the transaction was handled. I’m sharing this with you directly because you asked, and because I believe honest feedback is important. I hope this helps you address the issues I encountered so future customers have a smoother experience.
— Philip F. ,
Great salesman, helpful, knowledgeable and a gentleman.
— Michael M. ,
Neil was very polite and helpful through the entire process. We appreciate that he was not pushy and was very communicative through our online shopping experience. When arriving at the dealership, he was helpful and quick to work through the process. He even responded to texts I sent at 10 pm with follow up questions. Great experience!
— Lisa G. ,
Great! He did an amazing job at explaining and helping me through my process of being a first time auto purchaser!
— Lismarie B. ,
He was amazing did everything fast and efficient and really goes the extra mile to make sure your taken care of yall have a customer for life
— Kattie A. ,
Neil was very kind and easy to talk to.
— Kathleen M. ,
My experience was great, really professional dealership, and easy to work with.
— Robert S. ,
Excellent salesman!! He got me in and out, called and got me the paperwork i needed. Once i came to get the car, it was a smooth process.
— Omeisha H. ,
Neil was a great help with everything even came as far to get me a ride to pickup my car Loved the experience!!
— Javonte C. ,
He was very helpful
— Katisha H. ,
Specialties
- ELANTRA
- SANTA FE
- PALISADE
- KONA
- TUCSON