About Neil
As a Client Advisor almost 2 years at McDonough Hyundai, I focus on streamlining the vehicle purchasing process and ensuring customers find the right fit for their needs. I bring extensive product knowledge to every interaction, helping clients navigate financing options and vehicle features with clarity. My priority is to provide a straightforward, efficient, and transparent experience from the initial inquiry through the final delivery.
Customer rating
4.5 / 5 based on 31 ratings (26 written reviews)
Recent reviews
Neil was very instrumental in assisting me with my car buying experience. During, my test drive he explained the various features of the vehicle while showing me how to use some of the functions. Afterwards, he took the time to assist me in obtaining insurance quotes so I was able to pick up my vehicle. He went above and beyond by speaking with the GM about providing complimentary insurance until I was able to secure my own. Fortunately, I was able to provide my own insurance but knowing there is a client advisor who desired to assist me made my experience incrementally exceptional.
— Tiawanna G. ,
Excellent we very happy with the service
— Le H. ,
My experience was amazing and if I could do it all over again I would come to Mr.Neil again. They were very professional and attentive. I also really appreciation them for making sure the car I wanted was in good condition and detailed ! Thank you so much !!
— Taichequa C. ,
I gave 1 out of 10 because this was unfortunately one of the worst car-buying experiences I have had. The advertised price stated that all fees were included, yet approximately $2,400 in additional charges were added without a clear and convincing explanation. I also felt significant pressure to increase the financed amount through warranties, maintenance plans, and other add-ons that, once itemized, appeared extremely expensive compared with the benefits offered. After the purchase, I discovered that I had been charged approximately $1,400 for just three maintenance services over 36 months. I emailed the Salesperson to raise my concerns but received no response. When after the purchase, being asked to return the car and instead I considered paying cash, Mr. Mason told me that I would either be charged an additional $200 notary fee or lose the rebate. I understand that a dealership needs to make a profit, but customers also deserve transparent pricing, fair treatment, and clear explanations before signing. Unfortunately, my experience left me feeling that maximizing the transaction was more important than earning my trust as a customer.
— Dierto M. ,
Fantastic
— Alex B. ,
You asked how my experience went purchasing the Ram 2500 Laramie 6.7L Cummins crew cab, and I want to give you a clear, direct, and courteous account of it. The truck itself is exactly what I wanted. But the buying process at McDonough Hyundai was disappointing, and I want to outline why. First, the initial asking price was $58,888, plus tax, fees, and an $899 doc fee. I felt that the doc fee was extremely high, and I tried to get it removed. I was repeatedly told there was “no room,” and the tone made it clear the team was unhappy that I didn't finance through the dealership. While this was happening, I received an update showing the truck’s advertised price had dropped to $57,888. When I asked about honoring that price, I was told the lower price only applied if I financed through you at 5.99%. I already had financing secured at 4.59%, so that condition made no sense to me. My wife was getting impatient and wanted to complete the purchase, and she wasn’t willing to walk away, so I moved forward despite the frustration. (We drove 3 and a half hours to look at the truck.) There were also issues with the truck's delivery. I was told the tank would be full, but it was only three-quarters full. And when the truck was brought out after being “detailed,” it was still covered in pitch from the tree it had been sitting under. I had to send it back to be cleaned again. The second attempt was better, but still not a true full detail. I only left because it was late in the afternoon, and I had a 3.5‑hour drive home. Overall, I left feeling very disappointed with how the transaction was handled. I’m sharing this with you directly because you asked, and because I believe honest feedback is important. I hope this helps you address the issues I encountered so future customers have a smoother experience.
— Philip F. ,
Great salesman, helpful, knowledgeable and a gentleman.
— Michael M. ,
Neil was very polite and helpful through the entire process. We appreciate that he was not pushy and was very communicative through our online shopping experience. When arriving at the dealership, he was helpful and quick to work through the process. He even responded to texts I sent at 10 pm with follow up questions. Great experience!
— Lisa G. ,
Great! He did an amazing job at explaining and helping me through my process of being a first time auto purchaser!
— Lismarie B. ,
He was amazing did everything fast and efficient and really goes the extra mile to make sure your taken care of yall have a customer for life
— Kattie A. ,
Specialties
- ELANTRA
- TUCSON
- SANTA FE
- PALISADE
- KONA