About Carlos
I am a dedicated Service Advisor at McDonough Hyundai with five years of experience in the automotive industry. Originally from Pereira, Colombia, I have built my career on a foundation of clear communication and a genuine commitment to customer service. I understand that vehicle maintenance can be stressful, so I focus on simplifying the process and providing honest, straightforward updates to put my customers at ease. Whether we are discussing the latest Formula 1 race, high-performance cars, or local golf courses, I enjoy connecting with people through shared interests. Outside of the dealership, I lead an active life. I am a competitive swimmer and a travel enthusiast who has explored various countries across Europe and South America, as well as the islands of Hawaii. At home, I enjoy a quiet life with my spouse and our two dogs. I look forward to bringing my technical knowledge and approachable personality to your next service visit.
Customer rating
4.9 / 5 based on 30 ratings (26 written reviews)
Recent reviews
Great experience with Carlos. Stayed in contact, got me out quicker than expected with everything in order. There was one detail he needed to follow up on which he did on time and with professionalism. Great job Carlos. Give that man a raise!
— Dawn M. ,
Excellent, very nice person, explained additional service I need done in the future and why it should be done. I will return when time allows. You have a beautiful location, I was impressed,
— Linda R. ,
I had a great experience with Carlos. He is very professional and make sure he takes care of the customers.
— Shatrina C. ,
Very nice and informative
— Sandra F. ,
Carlos was amazing and took care of all my needs. Professional and provide outstanding customer service. Thank you Carlos and Hyundai McDonough!!!
— Kashika W. ,
Executive level customer service.
— Victor S. ,
Carlos was great! He was very personable and got me in and out for my wheel alignment. If you are ever at McDonough Hyundai, ask for Carlos. You won’t regret it!
— Nia E. ,
the experience was great working with Carlos. Need more representatives with his concern and desire to help the customer as well as their needs.
— Kent M. ,
Friendly service, thorough explanations of service and inspection details
— Kaylin J. ,
Outstanding customer service 😀😀
— Ledoan S. ,