About Carlos
I am a dedicated Service Advisor at McDonough Hyundai with five years of experience in the automotive industry. Originally from Pereira, Colombia, I have built my career on a foundation of clear communication and a genuine commitment to customer service. I understand that vehicle maintenance can be stressful, so I focus on simplifying the process and providing honest, straightforward updates to put my customers at ease. Whether we are discussing the latest Formula 1 race, high-performance cars, or local golf courses, I enjoy connecting with people through shared interests. Outside of the dealership, I lead an active life. I am a competitive swimmer and a travel enthusiast who has explored various countries across Europe and South America, as well as the islands of Hawaii. At home, I enjoy a quiet life with my spouse and our two dogs. I look forward to bringing my technical knowledge and approachable personality to your next service visit.
Customer rating
4.9 / 5 based on 86 ratings (73 written reviews)
Recent reviews
Very friendly and professional
— Elizabeth H. ,
Excellent, Carlos is very professional and thorough, he walked me through the process and delivered A-1 customer service. I hope to have him as my service advisor for my future visits.
— Joe D. ,
Carlos is very professional and personable.
— Trevon G. ,
He was very helpful
— Danielle J. ,
Carlos did an excellent job. I appreciate everything he did.
— William L. ,
There are not enough words to describe how much of a blessing he is. First he listens to you and put you first letting you every step and going out of his way to solve the situation I'm from Texas and had my car there with a problem no one would help me with i was about to purchase a new car til he helped me from the moment I speak to he til the problem was solved he kept me informed of every step made sure I had transportation and I place wild my vehicle was being taken care of I really appreciate you thank you so much
— Charmaine W. ,
Carlos is an exceptional service manager. I am very pleased with his customer service skills and personality. I could not have asked for a better service manager.
— Ralph C. ,
Very knowledgeable and helpful person. Will definitely come back for service with him as my advisor. Educated me about my vehicle. Need more customer service like his. Thanks for all you do!
— Martha P. ,
Very good experience, Carlos was very nice and professional. He made me feel like I had been knowing him for years.
— Dennis B. ,
Amazing customer service 10/10.
— Adreanna M. ,